Shipping Policy

Effective Date: 07/06/2026

Thank you for shopping with CarpeVita. We are committed to delivering carefully selected non-toxic home, décor, and lifestyle products to your door. Because many of our products are fulfilled by trusted supplier partners, shipping times may vary by item.

Order Processing

• Orders are typically processed within 2–4 business days after payment is received.

• Orders are processed Monday through Friday, excluding weekends and holidays.

• During peak shopping seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times are:

• United States: 5–15 business days

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs processing, weather conditions, and carrier delays.

Multiple Shipments

Since we work with multiple fulfillment partners, your order may arrive in separate packages.

This means:

• Items may ship from different warehouse locations.

• Packages may arrive on different dates.

• You may receive more than one tracking number.

Shipping Costs

Shipping charges are calculated at checkout based on your order and delivery location unless a free shipping promotion is being offered.

Any applicable taxes, customs duties, import fees, or other charges imposed by your country are the responsibility of the customer.

Order Tracking

When your order ships, you will receive an email with tracking information if it is available from the shipping carrier.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Please review your shipping address carefully before placing your order.

If an incorrect or incomplete address is provided:

• Delays may occur.

• Additional shipping charges may apply.

• Orders returned due to an incorrect address may require repayment of shipping costs before reshipment.

We are not responsible for orders delivered to an address provided incorrectly by the customer.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery is outside our direct control.

If your package appears to be delayed:

• Check your tracking information.

• Contact the shipping carrier for updates.

• Reach out to us if you need assistance.

If tracking indicates that your package was delivered but you have not received it, please:

• Check around your property.

• Ask household members or neighbors.

• Contact the shipping carrier.

While we will do our best to assist, CarpeVita cannot guarantee refunds or replacements for packages marked as delivered by the carrier.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Photos of the item

• Photos of the packaging

• A brief description of the issue

We will work with our fulfillment partners to provide a replacement, exchange, or refund when appropriate.

Customs & International Orders

International orders may be subject to customs inspections, import duties, taxes, or other fees determined by your local government.

These charges are not included in your purchase price and are the responsibility of the customer.

Shipping Delays

Although we strive to deliver every order as quickly as possible, we are not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Severe weather

• Natural disasters

• Customs processing

• Carrier delays

• Labor strikes

• Public health emergencies

• High shipping volumes

We appreciate your patience if these situations affect delivery times.

Questions?

If you have any questions about your order or our Shipping Policy, we're happy to help.

CarpeVita

Email: carpevitallc@gmail.com

Website: www.carpevita.store