Refund policy

Return Policy

Last Updated: July 6, 2026

At CarpeVita, we carefully select products that support a healthier, non-toxic home. We want you to love every purchase, and we're committed to making the return process as simple as possible.

Return Window

We accept returns of eligible items within 30 days of delivery.

To qualify for a return, items must be:

Unused and in their original condition.
In the original packaging with all tags, labels, and accessories included.
Accompanied by proof of purchase or order confirmation.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Personal care products that have been opened or used.
Bedding, pillows, or textiles that have been washed or used.
Food, supplements, or consumable products.
Custom, personalized, or made-to-order items.
Clearance or final sale items.
Gift cards.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery with:

Your order number.
A description of the issue.
Photos of the product and packaging.

We'll work quickly to replace the item or provide another appropriate solution.

How to Start a Return

To request a return, please contact us at:

Email: carpevitallc@gmail.com

Include:

Your order number.
The item(s) you'd like to return.
The reason for the return.

If your return is approved, we'll provide return instructions and the return shipping address.

Please do not send items back without prior authorization.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will provide a prepaid return shipping label when applicable.

For all other approved returns, customers are responsible for return shipping costs unless otherwise stated during a promotion.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different product, please return the eligible item for a refund and place a new order.

Order Cancellations

Orders are processed quickly to ensure prompt shipping. If you need to cancel or modify an order, please contact us as soon as possible.

While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered processing or has shipped.

Sustainability Matters

As a business focused on healthier, non-toxic living, we strive to reduce unnecessary waste. We encourage thoughtful purchasing and are always happy to answer product questions before you order.

Contact Us

If you have any questions about our return policy, please contact us: